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Securing competent reliable healthcare workers is imperative to ensure continuity of high quality patient care. Many healthcare organizations rely on workforce management programs to provide contingent labor resources to supplement their staffing needs.
Management Solution, LLC ensures high caliber staffing solutions through the implementation of workforce management services. Below are five key points and recommendations for best practices:
Setting clear client expectations, which are flowed down in a vendor agreement, allows the staffing vendor to meet the clients’ needs and deliver top-tier talent.
A thorough evaluation is performed before engaging any staffing vendor. Their track record, including client references, and compliance with industry standards is examined closely. Their ability to provide quality candidates can be forecasted by their reputation and experience in the healthcare field and by their responsiveness during the on-boarding evaluation process.
Vendor performance must be monitored continually using key performance indicators (KPI) such as order fulfillment, assignment completion matrix, as well as responsiveness to contract and compliance requirements. Regularly assessing vendor performance helps to identify issues and to ensure process improvements are implemented resulting in client satisfaction and positive patient outcomes.
It is imperative to maintain effective communications on a daily basis with network vendors supporting the programs. Regularly scheduled meetings should be held to discuss performance, concerns, accomplishments and other program operational feedback.
In order to provide the best service possible to clients, a good relationship with constructive communication with the staffing vendors is crucial.
Compliance and standards are dynamic in the healthcare field. Staffing vendors should provide continuous learning opportunities for their candidates to keep pace with the changing industry. This will help clients to remain compliant while giving patients quality care. It is essential that the vendor managers provide updated compliance requirements in accordance with the law and the client requirements.
Sharing best practices with clients and staffing vendors is essential to ensure the successful implementation of workforce management programs. Vendor management services that are customized for clients and administered correctly have a positive impact on overall patient care.
